Return & Refund Policy – lingyeruginc

We want you to love your rug. If you’re not completely satisfied, we’re here to help.

Return Window
You have 30 days from the delivery date to return eligible items. To be eligible for a return, your rug must be in like-new condition, undamaged, and in its original packaging. Rugs that have been installed, stained, washed, or show signs of wear cannot be accepted.

How to Initiate a Return
To start a return, please contact us at service@lingyeruginc.com with your order number and the items you wish to return. Once approved, we will provide you with return instructions.

Please note:

Original shipping charges are non-refundable.
Custom-sized rugs are final sale and cannot be returned.
Items must be returned within 30 days of delivery.

Refund Process
Once we receive and inspect your returned rug, we will send you an email to notify you of the result. If approved, your refund will be processed to your original payment method within 5-7 business days.

Cancellations
Orders can be cancelled within 24 hours of placement. Once an order has been processed or shipped, it cannot be cancelled. Please contact us immediately if you need to cancel.