Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 1-2 business days.

How long does shipping take?
Standard shipping takes 3-5 business days within the contiguous United States.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the contiguous United States.

How do I track my order?
Once your order ships, you will receive an email with a tracking number.

Returns & Exchanges

What is your return policy?
We offer easy returns within 30 days of delivery. Rugs must be in like-new condition with original packaging.

How do I start a return?
Email us at service@lingyeruginc.com with your order number.

How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return.

Products & Care

How do I choose the right rug size?
For living rooms, we recommend at least an 8′ x 10′ rug. Visit our Size Guide or contact us for help.

How do I care for my rug?
Vacuum weekly on a low setting. Blot spills immediately. We recommend using a rug pad to extend the life of your rug.

Contact Us

How can I contact you?
Email us at service@lingyeruginc.com or call (626) 872-3388. Our team is available 24/7.